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Return and Refund Policy
We sell products made by other people. Before shipping, we carry out personal control of the quality of products. We guarantee that products fully comply with the stated requirements in terms of appearance and shelf life.
You have the right to return your purchase within 7 days after receiving your products. When returning products to us, please secure a tracking number for your shipment so that we can ensure safe delivery.
Products are not to be returned to us without first obtaining written authorization from an authorized officer of Russianskincare.com. Please, fill in a Return Form on the Site.
You must return the product in its original condition (undamaged, unused and still sealed) and it must also be in the original packaging (if attached). Products that do not meet these criteria will be denied.
Once we have received your return, you will be notified via email, at the email provided at the time of purchase.We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, all shipping costs ($12.00) paid for by Russian Skin Care will be deducted from your refund.
If an order doesn’t match the description - upon presentation of evidence (video where you open the package and demonstrate received items) - we reimburse the full cost of purchases plus original shipping.
In the case of delayed delivery, loss of parcels, and other circumstances which are happened on the territory of your country, you should send claims to the appropriate authorities - your Postal Service! We are not engaged in your (buyer's) local courier, customs and postal activities and are not responsible for their actions. In this case we refund the full cost of purchases with deduction of shipping cost ($12.00) paid for by Russian Skin Care (shipping costs are non-refundable).
If the package and a product have been damaged during transportation - upon presentation of evidence (video where you show the package, open it and demonstrate a condition of received items) - we refund the full cost of purchases with deduction of shipping cost ($12.00) - shipping costs are non-refundable in this case. Please contact your local post office to fill in a damage form.
Refund will be applied to the same account that you paid us from.