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Frequently Asked Questions
For all inquiries (website, order, marketing, PR or other inquiries), please, Contact Us and complete the form.
Once we’ve sent the invoice (after placing the order you will receive an invoice for payment within 24 hours), you will receive an email notification. You can simply click through from this email, to view and pay the invoice within PayPal. Once an invoice has been received, you can choose how you want to pay it. If you already have a PayPal account you can choose to pay using PayPal balance or a linked bank account. If you don’t have a PayPal account, you can pay using a credit or debit card. PayPal is safe. PayPal transactions are covered by PayPal Purchase Protection for Buyers. https://www.paypal.com
Your order will not ship until we receive payment.
No worries, click "forgot my password" and we'll send you instructions how to get a new password. Be sure to enter the email address you used to set up your account.
Orders typically process within 5 business days (Monday-Friday) and transit time, depending on the country of destination, is typically 25-60 days.
Please Note: During public holidays, shipping may take longer.
You may found all information about the order in the Order History section of your account. Also you will receive emails about changing the status of your order. This email as well as the Order History section will include a tracking number and link to enable you to track your package.
No way! Manufacturers represented in the store claim that their products are totally cruelty-free.
Some brands use them, some do not. But even where they are, they stand at the end of the list of Ingredients that indicates an extremely low percentage of their presence in the general formula. This minimal presence is due solely to the purpose of making the product more qualitative in terms of maintaining the stability of its active ingredients.
Russian Skin Care is happy to accept returns on all merchandise within 7 days after receiving the product. Please, fill in a Return Form on the site.
Unfortunately and without exception, we cannot accept returns on used or damaged merchandise. Sorry, shipping and handling fees are not refundable on returns. For additional information, please see our Return and Refund Policy.
We honor $12.00 flat rate shipping all around the world. On order more than $100.00 shipping is free. For additional information, visit our Shipping Info page.
Whoops! We're happy to help fix this - just send us an email to: email@example.com
Absolutely! We take your trust seriously and understand how important it is to our customers to shop in a safe environment. When shopping on Russianskincare.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced customer security technique available on the Web.
You can review the status of your order by going to My Account at the top of the page and selecting Sign In where you can sign into your account to view your order status and history. You can also click the link on your order confirmation email.
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. Also, you may found all information about the order in the Order History section of your account. This email as well as the Order History section will include a tracking number and link to enable you to track your package.
If you need to make any changes to your order, please contact us immediately after making your purchase: firstname.lastname@example.org. Once your order has been processed, we will be unable to modify the contents or cancel your order. In this case, you first need to get it and only then start the return procedure. For additional information, visit our Return Policy page. We apologize for any inconvenience and will do our best to assist you.
Why would you want to?! We send out e-news monthly. Our emails include exclusive offers, product announcements, events and helpful skin care advice from our lovely blogger. Rest assured we don't share your contact information with third parties. But if you must, just click the 'Unsubscribe' link at the bottom of any email.