Delivery Information

We want you to be fully satisfied with your purchase from us.

Russianskincare.com offers a $25.00 flat rate international shipping charge regardless of size or weight of an order.

We ship Monday to Friday, excluding public holidays, via Russian Post within 5 business days after payment is confirmed. All orders receive tracking information.

Orders arrive within 14-60 business days. It depends on the country of destination. Although delivery usually takes 10-25 days, delays may occur and the shipping time may increase from 30 to 60 business days.

Please note that you may have to pay customs' charges and brokerage fees for deliveries outside of the Russian Federation. These fees are applied by the local governments and we are not responsible for these fees.

Delivery is a separate service that the postal service provides You (the buyer). Paying delivery on the Site (Russianskincare.com), You pay for the service of the postal organization. We (the store) is only engaged in the sale of products, packing the order, sending it and tracking its movement across the territory of the Russian Federation. We are not engaged in your (buyer's) local courier and postal activities and are not responsible for their actions. So in the case of delayed delivery, loss of parcels, and other circumstances that happened on the territory of your country, You should send claims to the appropriate authorities - your Postal Service!

For residents of the United States - USPS, France - La Poste, the UK - Royal Mail and so on.

Note that when shipping internationally, You (the buyer) and We (the shop) have the same right to a package and we both can write applications for the search of the package and demand compensation from our local Postal Services.

Please check the delivery address and contact us immediately should you discover any faults. We do not compensate for any claims due to incomplete or incorrect delivery addresses.