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Due to the COVID-19 impacts, we have to inform our customers that it may be some shipping delays during the time of officially declared quarantine both in our country and in the country of destination. Please, don't worry! We keep on accepting, forming and shipping orders, tracking all parcels and answering any questions you may have. All goods are in stock, you can buy what you need at any time as usual. Thank you for your patience, we appreciate it so much! And keep safe!
We want you to be fully satisfied with your purchase from us.
Russianskincare.com offers a low flat rate international shipping charge regardless of size or weight of order. We honor $12.00 flat rate shipping all around the world. On order more than $100.00 shipping is free.
We ship Monday through Friday, excluding public holidays, via Russian Post within 5 working days after payment being confirmed. All orders receive tracking information.
Orders normally arrive within 25-60 business days. It depends on the country of destination, customs and size of packaging.
Please note that you may have to pay customs' charges and brokerage fees for deliveries outside of the Russian Federation. These fees are applied by the local governments and we are not responsible for these fees.
Delivery is a separate service that the postal service provides You (the buyer). Paying delivery on the Site (Russianskincare.com), You pay for the service of the postal organization. We (the store) is only engaged in the sale of products, packing the order, sending it and tracking its movement across the territory of the Russian Federation. We are not engaged in your (buyer's) local courier and postal activities and are not responsible for their actions. So in the case of delayed delivery, loss of parcels, and other circumstances which are happened on the territory of your country, You should send claims to the appropriate authorities - your Postal Service!
For residents of the United States - USPS, France - La Poste, Canada - Canada Post and so on.
Note that when shipping internationally, You (the buyer) and We (the shop) have the same right to a package and we both can write applications for the search of the package and demand compensation from our local Postal Services.
Please check the delivery address and contact us immediately should you discover any faults. We do not compensate for any claims due to incomplete or incorrect delivery address.